Want to Open a Customer Account?

Couture Creations is the most popular wholesale supplier to the scrapbooking, cardmaking, stamping and craft products industry in Australia. Products sold are for resale only, note we do not sell direct to the general public.

In an effort to protect the integrity and quality of the retail marketplace, Couture Creations will only open customer accounts for genuine retailers and reserve the right to refuse supply to businesses who do not meet our criteria.



SIMPLY FOLLOW THESE 3 STEPS

  1. 1. Familiarise yourself with the terms and conditions below
  2. 2. Collect all of the required information and..
  3. 3. Send it to us as via applications@artdecocreations.com.au

    We will respond to your application within 48 hours (usually much sooner).




WHAT DO YOU NEED TO SEND? 


BRICKS AND MORTAR STORE

Applicant must operate from a commercially zoned business separate from a residence, storage unit or garage with a retail storefront or equivalent for the purpose of re-selling products to the public. Please send:

  1. A copy of Business Name Registration Certificate (applicable to sale of Craft Products or related businesses)
  2. A copy of ABN Certificate
  3. A copy of a lease agreement (front & back page) or copy of deed or photo of shop front may be requested

HOME BASED BUSINESS

We will only supply a home based business which operates as a legitimate retail outlet outside a 25km radius from an established retail shop front selling our products. This allows for regional customers in areas where population will not support a shop front.

Home Based businesses operating as a retail shop must provide a copy of written council approval for operation as retail shop at that address. Please send:

  1. A copy of Business Name Registration Certificate
    (applicable to sale of Craft Products or related businesses)
  2. A copy of ABN Certificate

Please note for your protection, whether a shop front or home based, if you have customers coming on to your premises to purchase product you should carry Public Liability insurance. Please speak to your business advisor or insurance company.

ECOMMERCE BUSINESS

Applicant must have an independant ecommerce store with secure online payments in the name of your business with goods being shipped to customers. The website must be publicly accessible, if finalising development please include details for affording assessors appropriate access. Please send:

  1. Website Address (and appropriate credentials if applicable)
  2. A copy of Business Name Registration
    (applicable to sale of Craft Products or related businesses)
  3. A copy of ABN Certificate

Please note that Couture Creations reserves the right to close any customer account that does not adhere to the conditions stated above.




TERMS & CONDITIONS 

PLACING ORDERS

Access is available to our online store 24/7 with minimal downtime.

Please keep your password safe. While we will usually contact you before shipping, in the event that your credentials are stolen and fraudulent orders placed, it will be the responsibility of the customer to cover any shipping or restocking charges incurred.

The majority of all orders placed online are processed and shipped from our warehouse in Queensland within three (3) to seven (7) working days via our most economic option. Please allow for time in transit when placing your order to avoid disappointment. 

 

PAYMENT

We accept Visa, MasterCard and Direct Deposit as payment
(we do not offer credit facilities).

Minimum opening order value A$300.00 before GST.
Payment is on shipping.

  • Unresolved orders will be returned to the shelves after 10 days and will incur a 15% re-stocking fee.
  • Accounts inactive for 6 months or longer will be disabled and later removed.
  • If paying by direct deposit, please email the bank payment receipt to our accounts department, on receipt of your emailed invoice.

 

ORDERS & BACK ORDERS

Once an order has been processed and payment notification is received, goods will be sent as soon as possible. Credit card information can be retained for the customer if applicable for fast processing.

Any special information must be included in the notes of the submitted order including but not limited to: specific back order requests, additions to existing orders, acceptable substitutions, special codes etc.

Unsupplied goods will be backordered by default, customers may disable this upon request. 

Each time a new order is placed, any outstanding back orders for the customer will be added and supplied if available. Administration must be notified if any changes are required and will also supply a copy of the current list of your back ordered items upon request.

Any changes to address, delivery or contact information must be sent in writing to our administration team before order processing.

 

FREIGHT

Please note, shipping is not included in the visible charges when checking out from our online store. We will contact you to confirm shipping information when processing is complete, any freight charges (if applicable) will be added on the final invoice.

Couture Creations uses a range of freight options, by default the most economical option will be used. The Customer may request a specific method if applicable.

 

 

RETURN POLICY

Any discrepancies in deliveries or damaged product must be notified within seven (7) days.

Goods ordered in error may be returned to our warehouse at the cost of the customer and must be sent by Australia Post Receipted Delivery or by your preferred Courier (we recommend insured delivery options). It is the customers responsibility to ensure the safety of products for credit in transit, goods damaged in transit to our warehouse will not be applicable.

For goods incorrectly supplied by Couture Creations our staff will organise and advise a method of return as soon as possible. On receipt of the goods in good order, they will be credited to the customers account.

 

Regards,

The Couture Creations Team

Couture Creations
salesteam@couturecreations.com.au
Unit 1/8 Colebard Street East,
Acacia Ridge, Queensland 4110
Ph: +61 7 3275 8500 
ACN 106 384 598

AUSTRALIAN MANUFACTURER & WHOLESALE
DISTRIBUTOR OF SCRAPBOOKING AND STAMPING SUPPLIES

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